The Features of WHMCS and Why You Should Use It

WHMCS is a content management system for web hosting resellers. WHMCS is also a complete e-commerce tool you can use to sell products. With your InMotion Hosting Reseller Hosting plan you have access to a free WHMCS license and installation through Softaculous.

In this article, we will review some of the features of WHMCS and how you can use it to manage your hosting business.

WHMCS interface showing some of the features.
WHMCS interface showing some of the features.

The Admin Area

WHMCS comes with a fully functional administrative area where you can manage multiple clients and services. You can add clients to this interface, manage hosting packages, and configure general settings.

Likewise, the administrative functions in WHMCS are automated. The administrator can control billing cycles, domain renewals, and customer invoices at regular intervals.

Example of the Admin area
Example of the Admin area

The Client Area

WHMCS provides your customers with a “client area,” where they can log in to manage products and services they have purchased from you. Your customers can also submit requests for technical support through this interface. The client area covers virtually any web hosting service you want to provide.

Providing Customer Support

WHCMS comes with a support ticketing system that allows your customers to contact you with support requests through the client area.

The support settings also control how you can write and publish SEO-friendly Knowledge Base articles. The documents you can publish here are relevant to your unique hosting enterprise and are separate from the official WHMCS product documentation.

Now that you understand WHMCS you are ready to begin setting up. Start with getting your WHMCS license key.

Christopher Maiorana Content Writer II

Christopher Maiorana joined the InMotion community team in 2015 and regularly dispenses tips and tricks in the Support Center, Community Q&A, and the InMotion Hosting Blog.

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